Terms and Conditions of Use for StayWell or Krames Consumer Health Library
Please read this agreement carefully and completely before using this site – StayWell Consumer Health Library (also known as SCHL or StayWell Solutions® Online) or Krames (also known as Krames Consumer Health Library [CHL] or Krames CHL).
By using SCHL or Krames CHL and the links accessible through each site, you expressly agree to be bound by this agreement. The information and the resources contained on and accessible through SCHL or Krames CHL are made available by StayWell or Krames and its suppliers and/or vendors, subject to your agreement to the terms and conditions below.
Use of information and resources
SCHL or Krames CHL is available for the sole purposes of providing general educational information on health-related issues and providing access to health-related resources.
SCHL or Krames CHL and its health-related information and resources are not intended to be a substitute for professional medical advice or for the care that patients receive from their healthcare provider.
Nothing on SCHL or Krames CHL is intended to be used for medical diagnosis or treatment. Always seek the advice of your healthcare provider before beginning any new treatment or if you have any questions regarding a medical condition. You should not disregard medical advice, or delay seeking medical advice, because of something you read on this site.
If you think you may have a medical emergency, call your doctor or 911 immediately. Do not ignore symptoms or depend on this site for making a determination about emergency care. SCHL or Krames CHL does not recommend or endorse tests, physicians, products, procedures, opinions, or other information that may be mentioned on this site.
SCHL or Krames CHL and its health-related information and resources are not intended, and must not be taken, to be the rendering of medical, nursing, or professional health care advice or services, or the practice of medicine, nursing, or professional health care, in any jurisdiction.
You understand and agree that StayWell, Krames, or its suppliers and/or vendors are not responsible or liable for any claim, loss, or damage directly or indirectly resulting from your use of this site or the information or the resources contained on or accessible through this site.
While StayWell or Krames and their suppliers and vendors will attempt to keep the information and the resources contained on or accessible through this site both timely and accurate, the companies and/or their suppliers and vendors make no guarantees and disclaim any implied warranty or representation about the information's or the resources' accuracy, relevance, timeliness, completeness, or appropriateness for a particular purpose.
Your use of SCHL or Krames CHL is also subject to all additional disclaimers and caveats that may appear throughout the site.
Users' agreement (as applicable)
If you register (as applicable), you will establish a personal account on SCHL or Krames CHL and:
You agree to maintain the security of your user identification, password and other confidential information relating to the use of your account.
You are responsible for any and all charges resulting from use of your account.
You agree to provide accurate, current, and complete information about yourself and to maintain such information as appropriate.
You agree that you will not transmit any communications or content of any type that infringe or violate any rights of any party.
You agree that you will not use SCHL or Krames CHL for any purpose in violation of local, state, national, or international laws.
You agree that you will not use SCHL or Krames CHL as a means to distribute advertising or other unsolicited material to any third party.
You agree to comply with your responsibilities and obligations as stated in these Terms.
You represent and warrant that you are at least 18 years of age and that you possess the legal right and ability to agree to these Terms, and to use SCHL or Krames CHL in accordance with these Terms.
Intellectual property rights
Any text, graphics, images or other material or software used in connection with SCHL or Krames CHL are the property of StayWell, Krames, or its suppliers/vendors and are protected by applicable intellectual property and other laws. Any use of this not expressly permitted by these Terms may be unlawful.
By your acceptance of these Terms, StayWell or Krames grants you a personal, nontransferable, non-exclusive right and license to access, perform, display and use this site in connection with non-commercial activities on a single computer, provided that you do not (and do not allow a third party to) reverse-engineer, disassemble, de-compile, reproduce, transcribe, store in a retrieval system, translate into any language or computer language, retransmit in any form or by any means (electronic, mechanical, photo-reproduction, recordation or otherwise), sublicense, resell, redistribute or otherwise transfer any right in the site without the prior written consent of StayWell or Krames.
You may not sell access to or modify SCHL or Krames CHL or reproduce, display, publicly perform, distribute, or otherwise use the site in any way for any public or commercial purpose. You may not use any trademark, service mark, or other proprietary mark of StayWell or Krames without the companies' prior written consent.
Special terms of service or other rules may apply to the use of certain products, software or other items provided on SCHL or Krames CHL. Any such special terms of service or rules are listed in the products and are incorporated into these terms and conditions of use by this reference.
Links to other Internet sites
SCHL or Krames CHL includes links to other Internet sites not created by StayWell or Krames. Be aware that StayWell or Krames does not control, makes no guarantees about, and disclaims any express or implied representations or warranties about the accuracy, relevance, timeliness, completeness, or appropriateness for a particular purpose of the information or the resources contained on these or any other Internet sites. Further, the inclusion of these links is intended neither to reflect the importance of these other sites nor to endorse any of the views expressed in, or products or services offered by, these other sites.
You access and use these and any other Internet sites, including the information, services, products, materials, and any other resources contained on them, solely at your own risk.
StayWell and Krames contracts with a third-party vendor to perform quality assurance on SCHL or Krames CHL. The vendor helps ensure the integrity, accuracy, and accessibility of SCHL or Krames CHL content. SCHL and Krames CHL are checked weekly for broken links and misspelled words, and a report is generated by Siteimprove. A designated member of our Editorial Team monitors the reports. Please click on this link - Siteimprove - to learn about it products and services.
Disclaimer of warranty
StayWell, Krames, and its suppliers and vendors disclaim all express or implied representations or warranties with regard to the information, services, products, materials, and any other resources contained on or accessible through SCHL or Krames CHL, including without limitation any implied warranties of merchantability, fitness for a particular purpose, or non-infringement. All such information, services, products, materials, and other resources are made available "as is" and "as available" without warranty of any kind.
Limitation of liability
To the maximum extent permitted by applicable law, in no event shall StayWell, Krames, or its suppliers or vendors be liable for any direct, indirect, special, punitive, incidental, exemplary, or consequential damages, or any damages whatsoever, resulting from any loss of use, loss of data, loss of profits, business interruption, litigation, or any other pecuniary loss, whether based on breach of contract, tort (including negligence), product liability, or otherwise, arising out of or in any way connected with the use or performance of SCHL or Krames CHL, with the delay or inability to use SCHL or Krames CHL, or with the provision of or failure to make available any information, services, products, materials, or other resources contained on or accessible through SCHL or Krames CHL, even if advised of the possibility of such damages.
You acknowledge and agree that the limitations set forth above are fundamental elements of this agreement and that SCHL or Krames CHL would not be provided to you absent such limitations.
You agree to indemnify, defend, and hold harmless StayWell, Krames, and its suppliers and vendors from any liability, loss, claim, and expense (including reasonable attorneys' fees) related to your violation of this agreement.
Changes to site
StayWell or Krames may modify or remove information, services, products, materials, and any other resources contained on or accessible through SCHL or Krames CHL, or discontinue SCHL or Krames CHL altogether, at any time without notice.
StayWell or Krames may modify this agreement at any time, and such modifications shall be effective immediately upon posting of the modified agreement. Accordingly, you agree to review this agreement periodically, and your continued use of SCHL or Krames CHL shall be deemed your acceptance of the modified agreement.
Privacy and security
End-user complaints, if any, about the content or functionality of SCHL or Krames CHL are received by our clients. If the client cannot resolve the dispute, clients are asked to refer the complaint to StayWell or Krames. Our commitment to clients is to resolve digital content related issues within one to five business days – please see our Editorial Policy. If the complaint is of a technical nature, we work with the client to resolve the issue within a reasonable amount of time.
StayWell or Krames failure to insist upon strict enforcement of any provision(s) of this agreement shall not be construed as a waiver of any provision or right. This agreement and the resolution of any dispute related to this agreement, SCHL, or Krames CHL shall be governed by and construed in accordance with the laws of Delaware, without giving effect to any principles of conflicts of law. Any legal action or proceeding between StayWell, Krames, and its suppliers or vendors and you related to this agreement, SCHL, or Krames CHL shall be brought exclusively in a state or federal court of competent jurisdiction.
You agree that if you violate these Terms, your permission to use SCHL or Krames CHL terminates. You also agree that SCHL or Krames CHL may terminate your access to SCHL or Krames CHL, or any portion thereof, or discontinue providing SCHL or Krames CHL, or any portion thereof. Further, you agree that StayWell or Krames shall not be liable to you or any third party for any such termination or discontinuance.
Protection of Children
StayWell or Krames does license health and clinical content to clients, and it is each client’s responsibility to develop, implement, and manage their company’s policy in regard to the protection of children. However, all content is publicly accessible and not protected against access by children. The information presented is not deemed to be harmful if utilized by a child. Read the “User’s Agreement” section in this policy.
Questions about our policies and general inquiries
Please email us at [email protected] or call 877-330-3796 and select Option #1 for additional information about STAYWELL or KRAMES. We respond to clients within 24 hours on business days.
Address for StayWell
800 Township Line Road
Yardley, PA 19067
Address for Krames
800 Township Line Road
Yardley, PA 19067
Reviewed and Approved by the Quality Oversight Committee: Q4 2022
Changes to the Terms and Condition of Use Policy
We may change parts of our Terms and Condition of Use Policy from time to time. Changes take effect at the time they are posted unless otherwise noted. We will update the date at the end of this document if we make any changes. The date of any change along with a brief description of the change will be posted at the bottom of the Terms and Condition of Use Policy.
October 2022: Added revisions history; updated contact information; minor edits; updated links to other sites